Symphony Group Ltd – Keytech

TheClient

SymphonyGroupLtd–Manufacturing

SymphonyistheUK’slargestprivatelyownedmanufactureroffittedkitchen,fittedbedroomandfittedbathroomfurniturewithaturnoverexceeding£130millionandover1000employees。

Itscustomersincludeprivatedevelopers,socialhousingprovidersandindependentretailersthroughouttheUKandabroad。

SymphonyoffersthisbroadrangeofcustomersanunrivalledportfolioofbrandsincludingGallery,Koncept,Kubix,AquadiandUrbanoofferingcompleterangesoffurnitureandaccessoriesforeveryproject。

Symphonypridethemselvesonthisdiverseproductrangewhichisbackedupbycuttingedgemanufacturingtechniquesandoutstandingservicedeliverytoitscustomers。

www。

symphony-group。

co。

uk

TheProblem

Symphonyisrenownedforitsfirstclasscustomerservicetoensureitmaintainsitscompetitiveedge。

Inordertoachievethistheyusestateoftheart,highlyresilientITsystemsthatarefullysupportedbythehardwarevendorsandarereplacedevery4years。

Itisthisre-investmentcyclethathasallowedSymphonytomaintainimpressiveup-timestatisticsforitsentireITinfrastructure,whichinturnhasenabledthebusinesstodriveadditionalgrowthacrossitscustomerbase。

TheSolution

KeytechhasworkedcloselywithSymphonyforover15yearsprovidingamixofsupportandmanagedservices。

Thisincludesanonsitehelpdeskteamof6staff,managedandmonitoredServerforover160servers,fullymanageddisktodiskbackupandmanagedFirewallservicesacrossmultiplesites。

Keytechprovidetheseservicesusingbestofbreedproductsfromleadingvendors。

TheServerandVMwareestatearemanagedandmonitoredusingN-ablesoftware,thebackupsuseVeeamforbothonandoffsiteimagesandthefirewallsaremanagedusingCheckpointenterpriseclasssoftware。

Overthepast12monthsSymphonyhascompletedacomprehensivehardwarere-freshofthebackendsystemsandKeytechConsultantshavebeencloselyinvolvedinthisproject;whichwasdeliveredontimeandonbudget

Aspartoftherefresh,N-SeriesStoragewasreplacedwithanIBMXIVand4physicalESXhostswerereplacedwith8IBMXSeriesServers;bothstorageandservershavegivenadditionalcapacitytosupportbusinessgrowthoverthenext4years。

Atthesametime,theversionofVMWarewasupgradedfrom4。

1to5。

1,whichwascompletedwithminimaldowntimeforthe160plusvirtualservers。